Firecrafted is committed to protecting your privacy while giving you the most efficient and safe online experience. This Statement of Privacy applies to the Website and governs data collection and usage. By using the www.firecrafted.com website, you acknowledge the data practices described in this statement.
Collection of your Personal Information
Firecrafted collects personally identifiable information, such as your name, e-mail address or shipping address, depending on whether you are subscribing to our mailing list or registering as a customer.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through comments on the Website’s blog, this information will not be collected by Firecrafted. Firecrafted encourages you to review the privacy statements of any websites you choose to link to from this Website so that you can understand how those websites collect, use and share your information. Firecrafted is not responsible for the privacy statements or other content on websites outside its Website.
Your Data Protection Rights
As an individual you have the right to request access to your information to have any inaccuracies corrected or for your data as held, to be erased or processed in a restricted manner. In order to exercise your right you may submit your request by sending an email to firstname.lastname@example.org. You also have the right to lodge a complaint with the supervisory authority in terms of the general data protection regulation.
Use of your Personal Information
Firecrafted collects and uses your personal information to deliver the services you have consented to. Firecrafted does not sell, rent or lease its customer lists to third parties.
Firecrafted will disclose your personal information, without notice, only if required to do so by law or in good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Firecrafted or the site; (b) protect and defend the rights or property of Firecrafted and, (c) act under exigent circumstances to protect the personal safety of users of the Website, or the public.
Firecrafted will retain your personal data for as long as necessary to provide you with the services that you signed up for until such time as you exercise your right to be removed.
The Web Site uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you register with the site or its services, a cookie helps Firecrafted to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Website, the information you previously provided can be retrieved, to save you time and give you a smoother experience.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the services on the Websites you visit.
Security of your Personal Information
Firecrafted secures your personal information from unauthorized access, use or disclosure. Firecrafted secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information is transmitted to other websites (such as PayPal), it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
Firecrafted may occasionally update this Statement of Privacy to reflect company and customer feedback. Firecrafted encourages you to periodically review this Statement to be informed of how it is protecting your information.
Firecrafted welcomes your comments regarding this Statement of Privacy. If you have questions or require clarifications, please contact us on email@example.com.
What are your payment terms?
We accept PayPal as a means of payment through our website. Simply follow the checkout steps on PayPal’s
secure site as you would for any other web order. You are able to pay with credit card through the PayPal
payment system without holding an account with PayPal. Accepted credit card types and any additional
charges incurred are as per the PayPal terms and conditions.
Should you wish to arrange alternate payment and delivery/collection, please contact us to discuss.
What are the postage and delivery terms?
Jewellery pieces that are available, are dispatched within 2-3 days. When placing an order for pieces that are
not currently available, the making and dispatch time will depend on the particular piece. Silver pieces may
take longer. It is always best to contact us to discuss timeframes before ordering.
Unless otherwise arranged, all parcels will be sent via Maltapost’s Registered Mail. Malta postage and
packaging will be charged at €1.60, whilst international is charged at €5.00.
Do you accept returns or exchanges?
Yes. If you are not entirely happy or find that your purchase is not suitable for any reason, we accept return
or exchange of any unworn jewellery purchased through our site. You must, however, contact us with a
return request within 7 days of receipt. Your purchase will be refunded through PayPal, excluding shipping
costs. All items must be returned, in original condition and with original packaging, to Firecrafted prior to
a refund being issued. Product exchanges may be subject to shipping charges. Please note that we are not
responsible for lost or damaged returns or exchanges.
Items which are faulty are a rare occurrence as pieces are checked before being packed. However,
occasionally a problem can slip through without being spotted. If there are any issues with your purchased
item/s, please contact us within 30 days of receipt to organize the replacement or refund of your purchase. In
this case, if a return is agreed to, a full refund, including shipping costs, will apply. Please note that we are not
responsible for returns lost or damaged during shipping.
Items that have been entirely custom made cannot be returned, unless they are faulty.
Do you offer repairs?
We will be glad to repair any of our pieces that have broken through normal wear, during the first 3 months
after purchase. After 3 months, we still offer repairs on our designs, though a repair fee may apply depending
on the nature of the work required. Please contact us at firstname.lastname@example.org to arrange repairs and for
further information. Shipping costs are the responsibility of the customer and Firecrafted is not responsible
for items lost or damaged during shipping.
How will I received my purchased jewellery?
Firecrafted jewellery comes wrapped in pretty recycled boxes with ribbon decoration, for you to keep it
in safely when you are not wearing it, or as a lovely presentation package if you are giving the jewellery to
Can I have custom jewellery made for me?
Yes. If you have a request for a bespoke, one-off commission, please contact us by submitting a contact form, email us at email@example.com, or call/msg 00356 7935 3748 and we will contact you directly to discuss your requirements.
Do you offer wholesale for retailers interested in carrying your line?
We'd love to hear from you - please contact us at firstname.lastname@example.org